Delivery & Returns

Returns & Refunds shopify

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@gigita.com.au

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@gigita.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned,  custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gigita.com.au.

Shipping Policy Shopify

Processing Time:

  • All orders are processed within 24H up to 7 business days (excluding weekends and holidays, if your order is personalised), after receiving your order confirmation. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We work with Australia Post.
  • Delivery estimates will be provided at checkout based on your location and chosen shipping method.

Shipment Confirmation and Order Tracking:

  • You will receive a shipment confirmation email containing tracking numbers once your order has shipped. 

Customs, Duties, and Taxes:

  • Gigita is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

  • Gigita is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy:

  • We currently ship outside Australia, please email us at info@gigita.com.au for your country requirements.

Returns Policy:

  • Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Questions:

  • If you have any questions about the shipping policy, please contact us at info@gigita.com.au.
Gift Box Acrylic Suitcase 20x15x5cm
$49.95
$49.95
Gift Box Acrylic With Lid 23x17x10cm
$49.95
$49.95
Gift Box Case Pink Dots Large 30x20x9cm
$24.95
$24.95
Gift Box Case Pink Dots Small 19x15x7.5cm
$14.95
$14.95
Gift Box Case Pink Large 30x20x9cm
$24.95
$24.95
Gift Box Case Pink Medium 25x18x8.5cm
$19.95
$19.95
Gift Box Case Pink Stripes Medium 25x18x8.5cm
$19.95
$19.95
Gift box Case White Large 30x20x9cm
$24.95
$24.95
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